KUALA LUMPUR: The end-to-end digitalisation of government services in Malaysia reached 80 per cent in 2025, as Putrajaya targets 95 per cent of federal government services to be delivered online by 2030.
In a statement today, the Digital Ministry said it will, through the National Digital Department (JDN), continuously monitor the implementation of end-to-end digital services across all government agencies to ensure efficiency, effectiveness and compliance with established digitalisation standards.
“A goal has been set to digitalise 100 per cent of federal data using the whole-of-government approach as a strategic step to strengthen digital transformation and service quality,” the ministry said.
It added that JDN is developing the Public Sector Digitalisation Plan 2026-2030, which is expected to be completed by mid-January 2026.
“The plan aims to intensify digitalisation efforts at all levels – federal, state and local authorities – encompassing system upgrades, the adoption of new technologies, digital human capital development and enhanced strategic cooperation between agencies,” it said.
Prime Minister Datuk Seri Anwar Ibrahim, in his New Year address on Jan 5, emphasised that digitalisation must be initiated and implemented with serious commitment.
He said the effort should not stop at the planning stage or the mere allocation of funds, but must be translated into tangible improvements in work performance and the quality of government services delivered to the public.
Anwar also proposed that all public sector dealings be conducted online, except in cases subject to specific legal provisions, and encouraged the use of artificial intelligence (AI) to enhance efficiency and work standards.
The Digital Ministry said it will ensure that the use of AI by government agencies is carried out in a planned and ethical manner.
“In line with this, the AI@Work initiative has been introduced as a platform to strengthen the use of AI in the daily operations of the public sector,” it said.
Between March and December 2025, the AI@Work initiative recorded a 10 per cent monthly increase in AI adoption, with 373,346 civil servants actively using the technology.
The ministry said the benefits included improved efficiency in document preparation, reduced time spent on routine tasks and better support for informed decision-making.
“These efforts will be further strengthened throughout 2026, supporting the government’s paperless service agenda and ensuring AI technology enhances work performance and productivity for the benefit of the people,” it said.
The ministry added that the adoption of digital technologies, including AI, will continue to be implemented in a phased, ethical and citizen-centric manner.
“This aligns with the Prime Minister’s aspiration to ensure that national digital transformation not only improves administrative efficiency but also elevates the quality of government service delivery and Malaysia’s global competitiveness,” it said.
Malaysia is aiming to become an AI nation by 2030, with Putrajaya having introduced a series of allocations and initiatives to accelerate this goal, including the establishment of a National AI Office and legislation to promote innovation while safeguarding personal data.
