For every breaking of fast (Iftar) during the month of Ramadan, Muslims have to eat dinner simultaneously together with their families or friends at sunset time upon the commencement of evening (Maghrib) prayers. Iftar at restaurants full of customers, everyone still expects the food and drink to be served on their tables fast.
As such, it is indeed a timely blessing that cashless restaurants with robot waiters are fast becoming increasingly attractive solutions in alleviating the manpower issues plaguing the F&B industry. With smart serving robot waiters, human staffers can now focus on providing quality food and service beyond expectations to customers. The most affordable serving robot can deliver efficient and accurate food delivery service. Even up north Peninsula Malaysia in the small but busy industrial town of Kamunting, my family and relatives enjoyed the efficient services of robot waiters at the full house, Heritage Restaurant serving varieties of dishes and drinks for our multiple tables.
From cashless payments to robot servers, technology has certainly changed the way customers experience food and dining. During the height of the pandemic, a lot of restaurants were forced to the digital mode of ordering and payment as a response to government restrictions and safety issues. But today, as the country eases into the new normal, the adaptation of these technological innovations has become more than an essential choice for survival, but an essential move to remain competitive in the F&B industry. Gone are the thick menus: farewell to the long lines at the counter, no need for the bulky cash in our wallet, now we enjoy a unique experience.
A future with robot waiters is all but inevitable. Restaurant owners have chosen to embrace tech trends to resolve the current problems and challenges in businesses - cost inflation, staff shortage, and lack of customer database to name a few. Presently, many restaurants in Malaysia are utilizing new technology to upgrade their services.
Zulkifly Baharom is a content creator under the Newswav Creator programme, where you get to express yourself, be a citizen journalist, and at the same time monetize your content & reach millions of users on Newswav. Log in to creator.newswav.com and become a Newswav Creator now!
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