- Royal Mail is facing significant criticism over millions of letters arriving late, with a Labour MP warning the issue is "affecting our national life as a country".
- A House of Commons committee heard evidence that delayed post is causing people to miss crucial medical appointments and court documents.
- Between 29 September and 30 November, 77.5 per cent of first-class post arrived the next working day and 91.6 per cent of second-class mail within three days, both falling short of Ofcom's targets.
- The Communication Workers Union attributes the delivery problems to a "recruitment crisis" among postal workers, noting that half of new entrants leave within their first year.
- Royal Mail acknowledges its letter performance is "still not good enough" but denies a recruitment crisis, stating it attracts many applicants and has a long-serving workforce.
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