We rely heavily on Google for various tasks, expecting accurate and detailed information from this online search engine. However, what happens when they make a significant error and are called out by the government?
Ada data kadar pertukaran ringgit tidak tepat yang tersebar melalui media sosial berdasarkan data yang salah diterbitkan oleh Google pada 15 Mac 2024. Baca kenyataan akhbar kami di sini https://t.co/GI8cTg4V5n#SiaranAkhbarBNM pic.twitter.com/TqfQzNnJO3
— Bank Negara Malaysia (@BNM_official) March 16, 2024
This scenario unfolded recently when Bank Negara Malaysia criticised Google Malaysia for displaying an erroneous US dollar to Malaysian ringgit (USD-MYR) exchange rate on its finance page. Instead of the correct rate of USD 1, equivalent to RM 4.7015, Google Malaysia recorded it as RM 4.98, shocking many Malaysians.
Thank you for bringing this to our attention. We immediately contacted the third party that provides USD-MYR exchange rate information to correct the error. The issue has now been resolved and we apologize for any confusion caused.
— Google Malaysia (@GoogleMsia) March 18, 2024
Following the backlash, Google Malaysia apologised for the mistake and promptly contacted the third party responsible for providing the USD-MYR exchange rate data to rectify the error.
lol they said uuwu im cowiee uhuks https://t.co/Own11VrCyQ
— ʰᵃʳᵏᵃᵗ (@harkatpilu) March 18, 2024
Lambatnya bagi respond. https://t.co/TrSytsa5qJ
— pdl (@padeli_) March 18, 2024
Baru bangun tido ke?https://t.co/hlGtOgXoCM
— Error404 (@The5H5615) March 16, 2024
Wow BNM sound google. Ada kes nak saman for damages tak? Ada fintech2 MY yg buat fx transaction atas google pay ke atau guna google exchange rate data ke & kene kerugian waktu kejadian? BNM kene pantau & regulate semua ni!#ringgit https://t.co/JMpLx5lW4r
— Stjärnhimmel (@ScooterCarbow) March 16, 2024
"The issue has now been resolved, and we apologize for any confusion caused," stated Google Malaysia on Twitter. This incident marked the second time in 2024 that Google published inaccurate USD-MYR exchange rate data, the first occurring on February 6th.