The National Registration Department (JPN) has confirmed that some Malaysians with the new MyKad are unable to complete electronic Know Your Customer (eKYC) verification, after the redesigned card was rejected by several verification systems following its nationwide rollout on 17 September.
Several Digital Services Are Affected
Touch ‘n Go eWallet, Ryt Bank, AEON Bank and GXBank have all rejected the new MyKad during eKYC checks. MyDigital ID’s own online registration process also fails to recognise the redesigned card.
JPN said it’s engaging with the relevant agencies and eKYC providers to fix the issue, though no timeline has been given.
The Chip Moved To The Back
The redesigned MyKad features 53 security elements, including a QR code on the back. The cardholder’s photo has moved from the right side to the left, and the physical chip has been relocated from the front of the card to the back.
These changes likely explain why some systems aren’t recognising it yet.
What To Do If You’re Affected
JPN recommends checking directly with your bank or service provider for alternative verification methods while systems are updated.
If you’re a first-time MyDigital ID user with the new MyKad, you’ll currently need to register at a physical kiosk, or pre-register when applying for your card at a JPN counter. Online registration support for the new MyKad is expected from 1 October 2026.
No Rush To Replace Yours
If your existing MyKad is still in good condition, there’s no need to rush out and replace it. Existing cards remain valid, and you don’t need to switch unless it’s necessary.
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