Are you having problems with your Touch n Go eWallet account when changing a new phone number?
The following are the ways to recover your Touch n Go eWallet account with a New Phone Number for verified users!
These steps are only applicable if you have performed Account Verification (eKYC) to your Touch 'n Go eWallet account.
Step 1: Launch your Touch 'n Go eWallet
Step 2: You can tap on “Sign Up” or “Log In”
Step 3: Tap on the “?” icon
Step 4: Tap on “I've changed my mobile number”
Step 5: Enter your new mobile number and tap on “Continue”
Step 6: Enter the OTP that has been sent to your new mobile number
Step 7: Enter the Number ID registered with your Touch 'n Go eWallet account & tap on “Continue”
Step 8: Tap on “Use Face Verification” to recover your account
Step 9: Position your face within the frame & follow the instructions to scan your face
Step 10: Tap on “Recover Now”
Step 11: Tap on “Proceed to log in”
Step 12: Enter your new mobile number
Step 13: Enter your PIN 6-digit or
You can also use Face verification to log in if you have enabled it on your old mobile nomber
You have successfully recovered your eWallet with your New Mobile Number!
If you encountered any problems, please contact Touch 'n Go eWallet Careline for further assistance
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