AmBank will be conducting a system enhancement for its Automated Teller Machines (ATMs) and Cash Recycler Machines (CRMs) in August 2025. Customers are advised to take note of the scheduled maintenance periods, during which several banking services will be temporarily unavailable.
Services Affected
During the maintenance periods, AmBank ATMs and CRMs will not be accessible. Customers will also be unable to perform AmBank debit card transactions at ATMs and CRMs operated by other banks. In addition, selected AmOnline Internet and Mobile Banking functions, specifically credit card first-time sign-on and credit card PIN change, will be temporarily unavailable.
AmBank Maintenance Schedule
The planned maintenance will take place in two phases. The first phase is scheduled from 12:00 midnight to 3:30 a.m. on Monday, 11 August 2025. The second phase will begin at 11:30 p.m. on Friday, 15 August 2025, and continue until 11:00 a.m. on Saturday, 16 August 2025.
What This Means for Customers
These planned maintenance windows will affect access to cash withdrawals, deposits, certain debit card transactions, and specific online credit card services. Customers are encouraged to plan ahead to avoid inconvenience, particularly if they rely on these services for urgent or regular transactions.
For uninterrupted banking, customers can use AmOnline to perform transactions through their AmBank Savings or Current Account, or AmBank Islamic Savings or Current Account-i, outside the scheduled downtime.
Customer Support
For any questions or assistance, customers can contact the AmBank Contact Centre at 03-2178 8888, which operates daily from 7:00 a.m. to 11:00 p.m. Additional information, including a full list of frequently asked questions, is available on the AmBank website.
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