- EasyJet wrongly denied a British woman, Louise McMahon, boarding for a flight from Glasgow to Paris on June 28.
- Staff incorrectly claimed her passport was invalid, citing a non-existent rule about needing “three months before the 10 years” instead of being valid for at least three months and being issued within the last 10 years.
- The incident ruined her 50th birthday trip, costing the family £1,975 in non-refundable flights and hotel.
- EasyJet has since apologised, fully reimbursed the family for their losses, and paid denied boarding compensation to all four members.
- This incident highlights a recurring problem of EasyJet staff misinterpreting passport validity rules, despite the airline clarifying the correct regulations in 2022.
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