If you’re one who takes public transport to work daily, you would probably have experienced a fair share of breakdowns and delays due to unforeseen circumstances.
While it has become a way of life for most Malaysians, a tourist who was unfortunately caught in an LRT train breakdown while visiting the country wondered whether affected passengers would be offered some form of recourse.
‘Are there any rebates or fare adjustments?’
In a Threads post, the tourist wrote that he was one of the passengers who were onboard an LRT train which broke down unexpectedly on Tuesday (Oct 7).
He also added that no prior announcement was given and asked whether RapidKL would offer a rebate or lower fares as a form of compensation for those who ran late for work or meetups due to the breakdown.
In the comment section, netizens told the tourist that there was no such thing as a rebate or cheaper fares in the case of an LRT train disruption or breakdown.
‘Unfortunately, no. They just brush off whatever s*** happened with their public transport services. We Malaysians already used to it. I’m really sorry you had to face this kind of inconveniences.’
‘It’s Malaysia – what is rebate? They never do that.’
On a more positive note, some said a delay slip could be obtained from RapidKL if the delay takes longer than usual, as well as refund vouchers.
The tourist later thanked netizens for their comments and said he was merely expressing concern for those who rely on LRT trains for transport, adding that Malaysians deserved “better consistency and communication”.
Unfortunately, such breakdowns are a norm in Malaysia, with the Aerotrain being one of the most notorious examples: