Travelodge treated woman who was sexually assaulted at hotel ‘disgracefully’, report finds

1 Oct 2026 • 8:04 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

Travelodge treated woman who was sexually assaulted at hotel ‘disgracefully’, report finds

  • An independent review found a woman, referred to as Lily, was "fundamentally failed" by Travelodge after being sexually assaulted in her Maidenhead hotel room.
  • The attacker, Kyran Smith, was given a key card to her room by staff and was sentenced to seven and a half years in prison in February.
  • Paul Greaney KC's report concluded the victim was treated disgracefully and highlighted room security issues across the hotel sector.
  • Travelodge interim chief executive Ray Reidy apologised unreservedly on behalf of the organisation to Lily and affected guests.
  • Former chief executive Jo Boydell stepped down in August after introducing immediate changes to the chain's door key policy.
  • Rape Crisis offers support for those affected by rape and sexual abuse. You can call them on 0808 802 9999 in England and Wales, 0808 801 0302 in Scotland, and 0800 0246 991 in Northern Ireland, or visit their website at www.rapecrisis.org.uk. If you are in the US, you can call Rainn on 800-656-HOPE (4673).

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