- Ministers have confirmed that all 11,500 Post Office branches across the UK will be retained, reversing an earlier proposal to remove the minimum branch requirement.
- This decision follows intense public campaigning and a robust submission from the Post Office, which highlighted the network's vital role in supporting UK high streets.
- A £483 million investment will be made over the next two years to modernise the Post Office, including installing self-service devices and transitioning from the Fujitsu Horizon system.
- A new mandate will require over half of all branches to operate as full-time, full-service outlets to ensure a more consistent and reliable customer experience.
- Post Office minister Blair McDougall stated that protecting branches has always been a priority, and this decision provides certainty for the Post Office's transformation plan.
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