A technical issue appears to be stopping Virgin Media customers from watching Sky Sports as usual.
On Monday morning, Virgin Media customers complained that their login details did not appear to be working on the app, which allows users to watch live sport. Some reported seeing an error message suggesting that the “systems are currently down for maintenance”.
It came amid a busy time for sports coverage, including the busy and exciting final day of England’s test match against India.
“Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps,” a Virgin Media O2 spokesperson said. “Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.”
Multiple reports suggested that Virgin Media’s Internet connections had broken. But the problem appeared more specific, affecting only the Sky Sports app.
Watching Sky Sports through a TV connection also seems to be working as normal. But the problem came in the middle of a weekday, when many users may be attempting to tune in to the cricket remotely through their phones or laptops.
“Biggest cricket day of the year and I can’t access Sky Cricket,” wrote one affected customer on X, formerly known as Twitter.
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