A viral video shows an anonymous guy impersonating an immigration officer punching a foreign traveler before ordering him to enter another room.
The cause of the occurrence is unknown, but it sparked widespread outrage over the individual's actions and calls for more equitable treatment of guests.
Immigration Department Director Dato Zakaria Shaaban responded to the event by declaring that the person seen in the video was not an immigration official.
He emphasised that all international visitors must meet the necessary requirements to get access.
Those who fail to do so are issued NTL notices, sent to airlines for deportation, and kept in holding lounges with basic amenities like as chairs, meals, and restrooms.
The department emphasised its commitment to maintaining national security while assuring professionalism in travel management.
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