What Asos customers should do after retailer hit by cyber attack

TechnologyBusiness & Finance
7 Oct 2026 • 6:24 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

What Asos customers should do after retailer hit by cyber attack

  • Online retailer Asos suffered a cyber attack after an unauthorised notification claiming the company was hacked was sent to app users on Tuesday.
  • The notification, sent by a group calling itself Xuanye Group, claimed a third-party platform was compromised and threatened to leak data.
  • Asos confirmed that basic personal information, including names and contact details, may have been accessed during the security breach.
  • The company stated that site operations remain normal and there is no evidence that passwords or payment card details were impacted.
  • Cyber security experts advised customers to remain calm, change passwords, avoid clicking links and stay vigilant against follow-up phishing scams.

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