What to do if you are unable to access your GP surgery after websites go offline

WorldTechnology
29 Oct 2026 • 6:30 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

What to do if you are unable to access your GP surgery after websites go offline

  • Hundreds of NHS GP practice websites across England and Wales have crashed after online provider Silicon Practice entered administration.
  • Parent company Schappit Ltd filed for administration earlier this month following financial difficulties.
  • NHS England stated that less than 10 per cent of its more than 6,000 general practices have been affected by the issue.
  • Affected GP surgeries are asking patients to contact them by phone or in person while alternative website options are explored.
  • NHS England assured patients that surgeries remain open as normal while efforts are made to minimise disruption.

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