Why travellers may miss out on compensation after days of airport chaos

11 Sep 2026 • 1:49 PM MYT
The Independent
The Independent

The world’s most free-thinking newspaper

Why travellers may miss out on compensation after days of airport chaos

  • Flight operations at UK airports have largely stabilised following days of widespread disruption caused by a Nats air traffic control system failure on Tuesday 8 September.
  • An estimated 300,000 passengers and over 2,100 flights were affected by the outage, with London Heathrow remaining the most impacted airport.
  • Transport Secretary Heidi Alexander has given Nats chief Martin Rolfe one week to produce a report into the technical failure, stating she believes the issue was not unavoidable.
  • Airlines have voiced strong criticism, with Ryanair chief operating officer Neal McMahon calling for Mr Rolfe to be sacked following the third major Nats system incident in three years.
  • The Civil Aviation Authority indicated the outage is likely to be classed as extraordinary circumstances, meaning affected passengers are unlikely to be entitled to compensation.

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