- EU national Nidia Webb was refused boarding on a flight home from Spain after the Home Office eVisa system linked her status to her identical twin sister.
- Ms Webb spent hours on the phone to the Home Office helpline to resolve the issue, which she was told is a known technical problem affecting twins.
- The incident follows previous reports of foreign nationals being left stranded abroad or having their digital profiles erroneously merged with strangers.
- Campaign group the3million and human rights organisations have raised concerns over the reliability and data security of the digital visa system.
- A Home Office spokesperson stated that over 10 million people have successfully used eVisas, with the majority of rare errors resolved within 24 hours.
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