Worker wins landmark case meaning she can work from home for good

LocalBusiness & Finance
21 Oct 2025 • 6:54 PM MYT
The Independent
The Independent

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  • An Australian retail bank employee, Karlene Chandler, has been granted the right to work from home full-time by the country's Fair Work Commission.
  • Chandler challenged her employer, Westpac, after the bank reversed its previous allowance for her to work remotely and mandated two days a week in the office.
  • The commission ruled in favour of Chandler, a part-time mortgage business employee of 23 years, who argued that travelling to a Westpac corporate office would take almost two hours from her home outside Sydney.
  • The ruling stated there was no reasonable ground for Westpac to refuse Chandler's remote working request, noting a manager's comment that “working from home is no substitution for childcare.”
  • Westpac is considering the commission's ruling, stating its return-to-office policies are designed to ensure team collaboration while providing flexibility, amidst a broader trend in Australia's financial sector to encourage staff back to the office.

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