The Disneyland in Tokyo opened its doors in 1983, one of the first outside of the United States. The park is modelled after Disneyland in California, as well as the Magic Kingdom in Florida. Even though the park features similar details to its sister parks, we’ll see that the Tokyo Disneyland has its own unique human touch through the seven different lands. Right from the moment we entered the park, some rides and site attractions we will recognize its customer service delivery are respectfully excellent.
Observing and engaging with most of the local and international service providers at Tokyo Disneyland, we found them embracing difference in many forms: gender, races, color, ethnicity and cognitive diversity. They are creative artists, strategic thinkers and service professionals, so pack in a team with politeness and harmonious difference.
Evidently, a good team isn’t one that doesn’t disagree; but, it’s one that knows how to disagree. They resist the impulse to recruit in their own image. After all, a team of similar archetypes only has one view of the mountain. A good service providers team should be representative of the customers it is trying to serve.
See it to be it: different service provider leaders connect with different people. Youth either male and female or experience? Tokyo Disneyland have a good balanced mixture of both - people who know all the rules and people who are innovative. Its management believes differences, united by a shared purpose, will give them the best chance of winning.
In the post-Covid-19 pandemics, visitors witnessed the customer service performance from frontline staffers at Tokyo Disneyland tremendously improved for beyond excellence. The applied expertise, experience and creativity that has come to the fore during this time of transformation has been incredible. It’s been inspiring to watch how different people with different skills have come together to solve problems.
In this context, the take home lessons for Malaysia that the most extreme pressure, a team with very different skills but a shared mission contribute to build nation and service industry. It has been proven the work-on power of a diverse team at Tokyo Disneyland.
Zulkifly Baharom is a content creator under the Newswav Creator programme, where you get to express yourself, be a citizen journalist, and at the same time monetize your content & reach millions of users on Newswav. Log in to creator.newswav.com and become a Newswav Creator now!
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