Businesses are just starting to recover from the pandemic, and we also understand that consumers are affected by the inflation and economic situation.
That’s why we hope to aid a balanced view of the ZUS coffee 5 cents situation that was reported.
Venon Tian, the COO of ZUS clarified the matter and have provided their side of the story and cctv footage.
Hiring and training issues have been plaguing the F&B industry, which may have also helped to contribute to many situations like this one. Going cashless is perhaps one of the best outcome of this pandemic: customers get to pay exactly what they need to pay while businesses do not need to do all the back-end work like going to the bank, getting small change, always ensuing they have the small cents to address customer’s payments and expectations.
