- Southwest Airlines is facing criticism over its new 'Customer of Size' policy, which requires overweight passengers to purchase an additional seat.
- Critics have labelled the policy a “fat tax”, highlighting its lack of clear criteria and subjective enforcement based on the airline's 'sole discretion' for safety and comfort.
- Several customers have shared experiences of being forced to buy extra tickets or facing embarrassment at the gate.
- Passengers report being told the additional seat is for the “safety and comfort” of other travellers, even when flying with companions or having previously flown without incident.
- While Southwest advises customers to contact them in advance, the absence of objective standards raises concerns about potential bias and unfair treatment during enforcement.
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