Airline in Canada accused of using this trick to deny customers compensation

• Canadian airline WestJet is accused of swapping well-maintained aircraft for those needing repairs to avoid paying compensation for delayed or cancelled flights.
• Passengers were denied $1,000 compensation after their flights were cancelled due to alleged “unscheduled maintenance required for safety” following an aircraft swap.
• Flight records reportedly show WestJet replaced original aircraft with planes that had been grounded, then almost immediately cancelled the flights, citing safety reasons.
• Dozens of other passengers have reported similar experiences, leading to accusations of dishonesty and unethical practices against the airline.
• Air Passenger Rights founder Gábor Lukács described the pattern as “fraud”, and the Canadian Transportation Agency is investigating the allegations, having previously ruled against WestJet in a similar 2022 case. In a statement to CBC Go Public, WestJet said that planes are sometimes swapped to minimize “disruption for the greatest number of guests overall.”

IN FULL

The trick airlines could be using to deny you compensation for cancelled flights