MANILA, Philippines — Muntinlupa City Mayor Ruffy Biazon on Monday ordered residents to directly report city government employees who display rude behavior while providing public services, saying complaints should be brought to the Mayor’s Office for proper action.
Biazon said he continues to receive reports of city hall workers allegedly showing unfriendly behavior toward residents, reminding employees that serving the public requires proper treatment and concern.
He made the remarks during the city’s flag raising ceremony while discussing the importance of improving the public’s experience when transacting with government offices.
“Do not ever do that behavior that you become rude when there is someone you are serving,” Biazon said.
The mayor urged residents who encounter problems with city government officials or employees to identify the personnel involved and provide details of the incident instead of only posting complaints online.
“I advise people, if you have a problem with city government officials or employees, get down the names, list the names. Write them down or list the circumstances so that you can bring them to the Office of the Mayor,” Biazon said.
Biazon said social media complaints that do not provide specific details make it difficult for the city government to investigate and take action.
“If you want something to happen there, take action,” he said.
The mayor said the city government should focus on delivering a better customer experience, where residents feel that they are being served with sincerity and concern.
He added that public servants should go beyond simply completing their required tasks and consider how their actions affect the perception of residents toward the city government.
