The casual and lively experience that keeps the good times rolling makes Chili's IOI City Mall Putrajaya as the perfect weekend feasts for my family. My wife, Zarina and I are so lucky to eat lunch with the ones we love. Therefore, we treasure every opportunity of having outing for family lunch or dinner with our children and their spouses & kids is everything that matters to feed our hearts at one table.
In this context, our choice of the cafe should be spacious and vibrant, with very friendly customer service staff, making everyone the kids and grown-ups feel welcome and comfortable during our visit at this restaurant. Then comes the offer of comfort foods such as customised dishes like lasagna, spaghetti, grilled salmon, roast chicken, with free flow of our drinks that appeal to both kids & adults.
How do we make breakfst, lunch, hi-tea or dinner time enjoyable for our family?
Put simply: Just bring everyone together at our favourite family-friendly (especially kid-friendly) restaurants, like Chili's IOI City Mall. (www.ioicitymall.com.my)
As a former senior manager of management development of an airlines company, I realised the importance of strategies for customer care especially, how to create a powerful customer care program and make it work effectively. In Japan, ‘the customer is god’ is the sentiment which underpins the best companies' customer-care strategies. In the West, customer care has become what one CEO had called the ‘discipline of the company’ by ‘Putting the Customer First’ program as the forerunner of all contemporary custome service.
In this prevailing situation senior management will find it easier motivating staff to be approachable, available & attentive to everyone, but especially to their own direct internal customers. Senior managers (including members of the top team) should dedicate between 40 to 45 per cent of their time on customer-care initiative, to coaching & counselling for improve internal relationships and attitudes.
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