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THE nation celebrated National Courier Day 2025 on Saturday, unveiling the nation’s first Code of Practice for Postal Services (CPPS) and emphasising the growing significance of the courier industry in supporting the country’s digital economy.
Minister of Communications Datuk Fahmi Fadzil commended the Malaysian Association of Express Companies (AMEC) and the Malaysian Communications and Multimedia Commission (MCMC) for organising the event, now in its second year.
“Thank you to all courier companies, e-commerce partners, and industry players for demonstrating ongoing collaboration and innovation in strengthening delivery services in Malaysia.
“This celebration recognises the contribution of over 120,000 couriers who are the backbone of the e-commerce and digital economy,” he said.
Themed “Democratising Delivery, Connecting the Nation,” the celebration highlights the government’s commitment to ensuring logistics and delivery services reach all Malaysians, including those in rural and remote areas.
Fahmi noted that the courier sector now generates more than RM6.8 billion annually and links millions of consumers, small and medium enterprises, and micro-businesses to global markets. Data from MCMC indicates the sector is projected to achieve 40 parcels per capita by 2026.
Fahmi also addressed challenges in the industry, including the dominance of international players who control over 90% of domestic deliveries, creating pressure on local companies to remain competitive.
In response, the government, through MCMC with support from AMEC, has introduced the Courier Network Sharing Framework, a first in ASEAN, which promotes capacity sharing, data collaboration, and operational efficiency between local and international operators.
Highlighting the need for compliance and safety, Fahmi said, “In July 2025, the Royal Malaysian Customs Department in Sarawak seized 42,130 grams of ecstasy pills worth over RM7 million in two separate operations.
These drugs were allegedly concealed in courier packages with false addresses to evade authorities.” He added that the Royal Malaysian Police dismantled the largest drug distribution syndicate in Sarawak to date in June 2025, seizing RM8.53 million worth of narcotics sent via courier from Peninsular Malaysia.
A major feature of the event was the launch of the Code of Practice for Postal Services. “CPPS is not merely a technical document; it reflects a collective commitment between the Postal Forum, MCMC, and industry players to ensure courier services remain relevant, efficient, and integrity-driven, particularly in the digital era,” Fahmi said.
Approved by MCMC in 2024, the code provides guidance on service quality, worker safety and welfare, and consumer protection. The minister urged all service providers to integrate CPPS into their standard operating procedures.
Fahmi also recognised the efforts of frontline workers, congratulating recipients of the MyKurier and Tokoh Pekerja Kurier 2025 awards.
“You are the frontline heroes of the digital economy, ensuring every parcel reaches its recipient safely and on time, despite challenges of weather, traffic, and time constraints,” he said.
He concluded by calling for continued collaboration and innovation across the sector. “Let us work together to ensure the courier industry remains a key driver in empowering Malaysia’s digital economy. - November 1, 2025
