- Cracker Barrel is accused of serving "half-baked" food, with employees claiming the chain has replaced freshly made items with frozen or reheated ones.
- Changes, reportedly implemented in February to boost efficiency amid staffing shortages, include microwaving day-old meatloaf and serving "rubbery" or "hard" biscuits.
- Employees state that sides like bacon, green beans, and pinto beans are now pre-cooked and reheated, leading to complaints about watery or overcooked flavors.
- The shift in food preparation correlates with broader corporate adjustments, such as reduced staff hours and the removal of prep cook positions under CEO Julie Felss Masino.
- These internal operational changes add to recent controversies for Cracker Barrel, following customer outrage and criticism from conservatives, including Donald Trump, over a short-lived logo rebrand.
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