KUALA LUMPUR – Kuala Lumpur City Hall (DBKL) has made its One Stop Centre (OSC) Portal accessible to the public, a move aimed at enhancing transparency and accountability in the city’s planning and development process.
Minister in the Prime Minister’s Department (Federal Territory) Hannah Yeoh said the decision reflects a shift towards more open and inclusive governance in urban planning.
“Through public access to the OSC Portal, people can now obtain information regarding development applications in their respective areas and confirm whether the projects have received due approval,” she said in a statement posted on Facebook.
To protect the interests of landowners and developers, DBKL has created a dedicated section of the portal specifically for public access.
Only non-confidential planning information will be available for viewing, while sensitive materials such as detailed building plans and proprietary documents will remain restricted.
“Private and confidential information such as detailed building plans as well as documents that form the landowner's proprietary properties will continue to be protected,” Yeoh said, stressing that a balance between transparency and privacy must be maintained.
She added that the initiative is expected to strengthen public trust in the planning system and ensure that development projects comply with existing rules and regulations.
“This open-minded approach to urban planning has long been the standard practice of developed countries, where access to basic planning information is recognised as a public right,” she said.
According to Yeoh, the reform was driven by years of advocacy from Members of Parliament, civil society organisations and residents’ associations in Kuala Lumpur.
“This reform has long been fought for by Members of Parliament, a combination of civil society organizations and residents' associations in Kuala Lumpur and today it was realised,” she said, thanking Kuala Lumpur Mayor Datuk Seri TPr. Fadlun Mak Ujud for accelerating the implementation of the initiative.
She also underscored that urban planning decisions should not be made behind closed doors.
“Urban planning in Kuala Lumpur can never be an exclusive space of some parties, decided in secret and protected from public research,” she said.
Members of the public can access the OSC Portal from February 9, 2026. - February 9, 2026
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