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SHAH ALAM - Kuala Lumpur International Airport (KLIA) may have been hit by an IT system outage that also disrupted services worldwide.
The outage, allegedly linked to issues at the global cybersecurity firm Crowdstrike, affected major banks, airlines, media outlets and other critical services from the United States (US) to Asia.
Passengers at KLIA said they experienced significant delays and long lines at check-in counters as the airport's IT systems went down.
This disruption echoed similar issues at other major hubs, forcing airlines to switch to manual check-in processes.
Netizens took to social media platforms like Facebook and X to report the situation.
X user @syahrulazlan91 shared videos from KLIA2, showing hundreds of people waiting in line due to the failure of AirAsia's online and kiosk check-in systems.
In the post he said: “AirAsia's check-in systems (online and kiosks) are currently experiencing technical issues. Passengers with upcoming flights are advised to arrive early at KLIA. Those without a boarding pass or needing to drop off baggage must queue at the counter.”
Additionally, he said that due to the kiosks being offline, there are long queues at both domestic and international counters.
Other X users like @bellanattty and @ruffleseed confirmed the manual check-in procedures at KLIA2, with @ruffleseed specifically mentioning that KLIA was experiencing a complete IT shutdown.
The outage had far-reaching impacts beyond KLIA. In Australia and the United Kingdom (UK), payment systems were disrupted, while Microsoft services faced significant issues.
In the US, Spectator Index reported that 911 emergency services were affected in several states, and the London Stock Exchange experienced service disruptions.
Japanese users reported glitches with Microsoft 365 and airports in Mumbai and Hong Kong also reverted to manual passenger processing.