- Hotel chains including Merlin Entertainments and Premier Inn are overhauling security protocols following a Travelodge sexual assault case.
- An independent review found widespread room security issues across the sector after a man was wrongly issued a keycard to a guest's room.
- Ramesh Ganeson, vice president of hotel operations and global performance at Merlin, which has not had any security issues, warned that room security failures caused by poorly trained or lazy staff risk denting the industry's reputation.
- Premier Inn owner Whitbread has reinforced staff verification procedures and reminded guests to use internal door locks.
- The security updates coincide with Merlin announcing a new 69-room Minecraft World Hotel opening at Chessington in 2027.
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