- Families with discounted Wowcher tickets for Jurassic World: The Experience at Battersea Power Station were turned away on Monday due to a booking system error.
- Approximately 30 to 40 individuals were affected by the overselling of tickets, causing significant distress and disappointment, particularly among children.
- Kate Stevens described her 11-year-old son, Jacob, who has Autistic Spectrum Disorder and ADHD, being left in tears after their planned Christmas outing was cancelled.
- Neon, the event creators, and Wowcher have both issued apologies, with Neon offering alternative sessions or full refunds, and Wowcher processing full refunds for affected customers.
- The incident occurred at Neon's newly opened venue within the iconic London landmark, with Wowcher attributing the overbooking to a system error on Jurassic World's side.
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