Malaysia Airlines and Batik Air cancel 20 Malaysia-Jakarta flights after Anak Krakatau volcanic ash disrupts operations at Soekarno-Hatta Airport
KUALA LUMPUR: Malaysia Airlines and Batik Air have cancelled a total of 20 flights between Malaysia and Jakarta today after volcanic ash from the ongoing eruption of Mount Anak Krakatau disrupted operations at Jakarta’s Soekarno-Hatta International Airport (CGK).
Malaysia Airlines said in a statement today that it would cancel 12 flights between Kuala Lumpur (KUL) and Jakarta (CGK), namely MH713, MH712, MH711, MH710, MH717, MH716, MH721, MH720, MH723, MH722, MH725 and MH724.
“Given the evolving situation, Malaysia Airlines is closely monitoring developments.
“Further updates on affected flights will be communicated directly to affected customers,” it said.
The national carrier reminded passengers to ensure their contact details are up to date via “My Booking” on its website to receive timely updates by email and SMS.
Customers may also contact its Live Chat support on the Malaysia Airlines website or its Global Contact Centre for assistance.
“The safety of our passengers and crew remains our utmost priority,” it added.
Meanwhile, Batik Air said in a separate statement that it had cancelled eight scheduled flights between Malaysia and Jakarta today, namely OD398, OD399, OD346, OD347, OD388, OD389, OD390 and OD391.
Six of the cancelled services operate between Kuala Lumpur International Airport and Jakarta, while two operate between Subang and Jakarta.
It said the decision followed close coordination with aviation authorities and airport operators, reflecting its commitment to the safety and wellbeing of passengers and crew.
“The presence of volcanic ash in the airspace can reduce visibility, interfere with aircraft navigation systems, and potentially compromise engine performance,” it said.
Batik Air said it would continue to monitor the situation and provide updates on flight operations to and from the affected destinations through its official website and social media channels. Affected passengers would also be notified through their registered contact details.
“Affected passengers may request to reschedule their travel to the next available Batik Air flight, subject to availability, or request a refund.
“Passengers are advised to contact Batik Air’s Customer Care Centre or their respective booking channels for assistance with their preferred option,” it said.
Batik Air, a Malaysian carrier, operates under Indonesia’s Lion Air Group.
