.png)
SHAH ALAM – Maxis says it has identified the individual linked to the unauthorised disclosure of entrepreneur and influencer Khairul Aming's account information and is taking immediate action, including legal proceedings.
In a statement posted on its official Facebook page today, the telecommunications company said it had investigated the incident involving a customer's account details that circulated on social media, yesterday.
"All access to customer accounts is fully logged and monitored. Our findings indicate that this is an isolated incident involving an unauthorised action.
"There is no indication of any broader incident involving other customers. We are reaching out to the customer this morning regarding this matter.
"We have identified the individual linked to this incident and are taking immediate action, including legal action.
"We sincerely apologise for this incident. We remain deeply committed to data privacy and protection of personal data," the company said.
Maxis stressed that its findings showed the incident was isolated and that there was no evidence of a wider compromise affecting other customers.
The statement follows concerns raised by Khairul Aming, whose real name is Khairul Amin Kamarulzaman, after a social media user appeared to have access to details of his personal phone bill and shared the information online.
In a Threads post on Monday, Khairul Aming said the issue was not the alleged outstanding bill amount but how someone had managed to obtain and publicly disclose his private account information without his knowledge or consent.
"There is no need to announce this as it is my personal matter. I do pay my bill in advance for several months ahead and had not noticed that the balance had been used up.
"But what is creepy is how you could know the details of my Maxis phone bill and post it publicly. This is my personal data," he wrote.
The incident sparked widespread discussion on social media, with many users expressing concern over customer data privacy and calling for an explanation from the telecommunications provider.
Khairul Aming had also in a post on Threads urged Maxis to explain how details of his personal phone bill could have been leaked.
