MANILA, Philippines — Ninoy Aquino International Airport (NAIA) expanded its automated passenger processing program, allowing more travelers at Terminals 1, 2, and 3 to use self-service kiosks and automated gates aimed at improving passenger flow.
The New NAIA Infra Corp. (NNIC) on Thursday said that as additional airlines completed system integration, eligible passengers could now check in, print boarding passes, and clear pre-security screening and boarding through faster, automated lanes.
This phased rollout by NNIC is designed to significantly reduce queuing times and ease congestion at traditional counters, with automated bag drop features also currently being activated in stages.
The services are currently enabled for the following airlines and passenger categories:
Terminal 1
- Philippine Airlines: International destinations, excluding Middle East and Japan routes
- Asiana Airlines: Koreans and foreign passengers with no visa requirements
Terminal 2
- Philippine Airlines: All domestic destinations
-Cebu Pacific: All domestic destinations
- AirAsia Philippines: All domestic destinations
Terminal 3
- Cebu Pacific: All domestic and international destinations
- AirAsia: All international destinations
- United Airlines: Foreign passengers with no visa requirements
- Qatar Airways: All passengers
- Air Canada: All passengers
"These systems are already operational, and we are seeing more airlines come on board as integration is completed," NNIC said. "As participation expands, more passengers will be able to move through check-in, security, and boarding more efficiently."
The automated processing systems form part of NAIA's broader efforts to improve passenger flow and align airport operations with biometric-enabled standards used at major international hubs across Asia, the Middle East, and North America.
Passengers on eligible flights are encouraged to use self check-in kiosks located near the check-in areas of each terminal.
After printing boarding passes and bag tags, passengers may proceed to bag drop counters or automated lanes before continuing through the Pre-Security and Self-Boarding gates.
NNIC said that additional airlines and routes would be enabled in the coming months as integration work continues.
