KUALA LUMPUR — The Road Transport Department (JPJ) will suspend services provided by MyEG Sdn Bhd and Zetrix AI Bhd, both under the MYEG Group, as its collection agents effective 12.01am on Oct 5.
JPJ director-general Datuk Aedy Fadly Ramli said the decision followed a review of compliance with the terms and conditions of their agreements, including obligations that remained unfulfilled or unresolved, Bernama reported.
“Accordingly, all JPJ services previously offered through MYEG Group channels will be suspended from that date.
“JPJ assures the public that its services will continue as usual through official and alternative channels,” he said in a statement today.
He said computerised driving theory test (KPP01) bookings made through MYEG before Oct 5 would remain valid and could proceed as scheduled.
For new bookings from Oct 5, applicants must make their bookings and sit for the test at KPP test centres at driving institutes nationwide.
For non-Malaysians paying traffic summonses at the Malaysia-Singapore border, JPJ mobile units will provide payment facilities at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor from 8am to 10pm.
Aedy Fadly advised the public to use official JPJ channels to ensure transactions are conducted smoothly and securely.
“JPJ remains committed to ensuring continuity of services to the public and that all transactions are conducted in an orderly, transparent and accountable manner,” he said.
The suspension comes as The Straits Times reported today that Zetrix, formerly known as MyEG, is believed to owe the government more than RM200 million in collections made on behalf of JPJ.
The Singapore-based newspaper reported that official documents it had seen showed Zetrix had not handed over money collected from vehicle road tax renewals, driving licence renewals and traffic summonses since the start of its three-year contract in May 2023.
According to the report, an unnamed government official said the outstanding amount had exceeded RM200 million as at the end of September.
“Right now, the transport ministry is mulling the next step as it wants to have a more reliable digital payment system but also wants to make sure the money owed is paid up,” the official was quoted as saying.
Zetrix, formerly known as MyEG after its online government services portal, was first appointed in 2000 to provide digital counter services for government agencies, including JPJ and the Immigration Department.
The company was listed on Bursa Malaysia in 2025 and has since expanded into technology businesses, including artificial intelligence and blockchain.
Its blockchain technology now powers MyDigital ID, the national digital identity management platform.
The newspaper also reported that Zetrix's borrowings had increased to RM2.2 billion, compared with RM160 million five years ago, while its net debt stood at RM1.65 billion.
Its share price closed at RM0.165 on Oct 1, down about 80% since the beginning of the year, according to the report.
The Straits Times further reported that the company's external auditors had identified its development costs as a “key audit matter”, with the figure reaching RM3.7 billion compared with less than RM200 million in 2020. — October 2, 2026
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