For working adults juggling jobs, family and studies, paying university fees should be the easy part. OUM and Fiuu want to keep it that way.
Open University Malaysia (OUM) has strengthened its digital payment ecosystem through a strategic collaboration with Fiuu, the Southeast Asian fintech platform formerly known as Razer Merchant Services. Students now get more ways to pay for enrolment, fees and other academic transactions, while the university gains better payment monitoring, reconciliation and operational efficiency.
As more student interactions move online, OUM has expanded its cashless payment environment, cutting its reliance on manual processes and physical payment counters. Together, OUM and Fiuu are showing that digital transformation in education goes well beyond putting lessons online.
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Why OUM and Fiuu Are Rethinking Student Payments
In today’s digital learning environment, payments are no longer just an administrative function. They shape both the student experience and how efficiently a university runs.
That matters for OUM, which serves about 40,000 students, mostly working adults and lifelong learners. During peak periods such as enrolment, re-registration and fee payment cycles, timely payment confirmation lets students move ahead with greater confidence.
3 Reasons Digital Education Needs Better Payments
1. Learners Need Flexibility at Every Stage
For Prof Dato’ Dr Ahmad Izanee Awang, President and Vice-Chancellor of OUM, providing accessible education means supporting students throughout their entire learning journey.
“At OUM, our mission has always been to make higher education accessible and flexible for working adults and lifelong learners. We understand that many of our students balance their studies with work, family, and other commitments. By simplifying administrative processes such as fee payments, we enable them to focus on what matters most, their learning and personal growth,” he said.
2. More Ways to Pay, Less Manual Work
Under the collaboration, OUM and Fiuu support a broad range of digital payment methods, including:
- Online banking
- E-wallets and QR payments
- Credit and debit cards
- Instalment plans
- Eligible Buy Now Pay Later (BNPL) facilities
This gives students more flexibility in managing fees, especially when balancing financial commitments with academic deadlines.
Behind the scenes, enhanced payment monitoring, processing and reconciliation help OUM handle high-volume payment periods more efficiently. The result is fewer manual follow-ups and clearer payment status updates for internal teams.
3. Payments Are Now Part of the Student Experience
For Fiuu, the collaboration reflects the evolving role of digital payments in delivering better customer experiences.
“As more services become digital, organisations need to think beyond simply enabling payments. In sectors such as education, the payment journey has become part of the overall service experience. Success is no longer measured only by whether a transaction goes through, but by whether students can move smoothly from payment to enrolment without unnecessary barriers,” said Mr Eng Sheng Guan, CEO of Fiuu.
A Broader Lesson for Higher Education
OUM’s experience reflects a wider shift across higher education. As institutions serve more diverse learners, particularly working adults and remote students, supporting services such as payment systems are becoming central to an accessible, flexible and reliable learning experience.
Digital transformation is not only about putting learning online. It also means strengthening the systems that support students throughout their journey. Through this collaboration, OUM and Fiuu show how thoughtful digital payment solutions can create a smoother, more connected learning experience while supporting operational excellence across the institution.
About Fiuu
Established in 2005, Fiuu, formerly known as Razer Merchant Services (RMS), is one of the largest offline-to-online (O2O) digital payment networks in emerging markets, recording a Total Payment Volume of over US$13 billion for FY2025. It supports more than 110 payment methods across Malaysia, Singapore, the Philippines, Thailand, Indonesia, Taiwan, Vietnam and Hong Kong. Learn more at fiuu.com.
About OUM
Open University Malaysia (OUM) is a leading digital university offering more than 60 MQA-accredited programmes across five faculties through a fully online learning experience. With about 40,000 students, predominantly working adults, and nearly 140,000 alumni, OUM empowers learners to achieve their educational and career goals anytime, anywhere.
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