Prasarana will keep rail and bus services running during Hari Raya, adjusting frequencies as ridership drops while maintaining full operations
KUALA LUMPUR: Public transport will continue running across the Klang Valley during the Hari Raya Aidilfitri season, with Prasarana Malaysia Bhd adjusting service frequencies but maintaining full operations despite a sharp drop in passenger numbers.
Its president and group CEO Amir Hamdan said all services, including rail, buses, vans and Rapid On-Demand, will remain fully operational, with technicians and frontline staff reporting for duty as usual.
He said passenger numbers typically drop by more than 50% during the festive period, particularly on the day of celebration itself, and service frequencies will be adjusted accordingly under operational guidelines set in the company’s licence.
“Operations remain the same. Our staff will still be working as usual, including technicians and those on the ground.
“The only difference is the frequency of services, which will be adjusted to match the lower ridership during the festive period.”
Amir said the revised schedule would mirror service patterns typically seen during weekends or off-peak hours, adding that commuters should have no concerns about relying on public transport during the holidays.
Prasarana is also maintaining its target of achieving a minimum Mean Kilometres Between Failure (MKBF) of one million by mid-year, a key reliability indicator that measures the average distance trains travel before experiencing a technical fault.
A higher MKBF reflects stronger system reliability and fewer service disruptions.
On improvements following recent service issues, including incidents on the Kelana Jaya line, Amir said the company conducts a detailed postmortem after every disruption to strengthen response as well as communication with passengers.
“Every time there is a disruption, we conduct a post-mortem. We look at feedback from passengers, even if they are dissatisfied, and identify what can be improved, especially in how we communicate during disruptions.”
Among the improvements being rolled out are clearer visual information for passengers, including station mapping that shows where shuttle buses or alternative services can be accessed as well as updates on waiting times.
Prasarana is also expanding its pool of rapid-response personnel, known internally as “troopers”, to allow faster mobilisation during disruptions and improve on-ground assistance for commuters.
