Royal Mail fined after ‘unacceptable’ delivery delays

• Royal Mail has been fined £21 million by regulator Ofcom for failing to meet its annual first and second class mail delivery targets.
• The company delivered only 77 per cent of first class and 92.5 per cent of second class mail on time in the 2024-25 financial year, missing its 93 per cent and 98.5 per cent targets.
• This is the third consecutive year Royal Mail has been fined for not meeting service requirements, marking the third-largest fine ever imposed by Ofcom.
• Ofcom's Director of Enforcement, Ian Strawhorne, called the persistent failures "unacceptable" and urged Royal Mail to make "actual significant improvements" to rebuild consumer confidence.
• The £21 million penalty was reduced from £30 million after Royal Mail admitted liability, with Ofcom considering the harm to customers and the company's financial position.

IN FULL

Royal Mail slapped with huge fine for missing targets as ‘millions of letters arrive late’