Sime Darby Auto Connexion-Ford is assuring a superior customer service experience
Sime Darby Auto Connexion-Ford (Auto ConneXion), the exclusive distributor for Ford in Malaysia, has recently expanded its dealer network in East Malaysia, reinforcing its commitment to improving customer experiences. This network growth addresses the increasing demand for high-quality Ford products and services in Sabah and Sarawak.
As part of this expansion, Auto ConneXion has introduced two new service-only centres in Kapit and Mukah, extending its reach to underserved areas. With these additions, the company now operates a total of 11 dealerships across East Malaysia.
Moreover, in Sarawak, Ford customers can visit the dealerships in Kuching (SDAC), Sibu (Ngu Brothers), Miri (ALV Brothers), Bintulu (Ngu Brothers), and Kota Samarahan (Jimisar Motors), alongside the service-only centres in Kapit and Mukah. In Sabah, Ford customers are served by dealerships in Kota Kinabalu (Boston Auto and Rightpower Corporation), Sandakan (Boston Auto), and Tawau (TB Automotive). 
This comprehensive network ensures that Ford owners in both urban and rural areas enjoy convenient access to reliable services and premium products. Among the exciting developments is the upgraded showroom in Sibu, managed by Ngu Brothers. This modernized showroom, spanning 6,135 sq. ft., reflects Ford’s commitment to providing a premium customer experience.
The space also features a refreshed design with state-of-the-art facilities, creating a welcoming environment that aligns with Ford’s corporate identity. Customers can explore a wide range of Ford vehicles showcased in an elevated display area, with comfortable customer lounges enhancing the overall experience.
On top of that, the expansion also includes the introduction of Ford Motorcraft Genuine Parts, which are now available at all authorized Ford dealers in East Malaysia. These parts, designed for optimal safety, performance, and durability, come with a Ford warranty and meet global standards, providing peace of mind for Ford owners.
Customers visiting the new dealerships can take advantage of attractive offers, including savings of up to RM8,000 or a 5-Year Ford Blue Oval Service Plan, along with additional savings of up to RM2,000. These promotions, combined with Ford’s high-quality services and genuine parts, ensure a rewarding ownership experience.
Auto ConneXion remains dedicated to expanding its network and raising the bar in customer service across East Malaysia, offering Ford owners a seamless and exceptional ownership journey.
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