SMART Communications Inc. was recognized by network intelligence firm Ookla for delivering the best mobile video experience in the Philippines for the second consecutive year, based on data from the first half of 2026.
Smart posted a Video Score of 72.82, the highest among mobile operators in the country, according to Ookla's analysis of Speedtest Intelligence data.
The award measures users' real-world quality of experience when streaming video over mobile networks. It considers three equally weighted factors: video start time, uninterrupted playback and full high-definition resolution.
Under Ookla's methodology, the Video Score reflects the percentage of users who experience video start times of less than two seconds, uninterrupted playback without rebuffering and 1080p or higher resolution in most of their video sessions.
The recognition comes as Smart continues to expand and enhance its 5G network nationwide amid growing demand for video streaming and other data-intensive services.
"This back-to-back recognition reflects the work of our network teams to continuously strengthen and improve our infrastructure. From expanding coverage in underserved communities to increasing capacity in high-demand areas, every enhancement is driven by our commitment to delivering the best possible mobile experience for our customers," Debbie M. Hu, Smart first vice president and head of wireless networks, said.
Smart said its network investments include network optimization, targeted rollouts and wider adoption of 5G-enabled devices.
As of the end of June 2026, the number of 5G-capable individual devices on the Smart network had increased by 30 percent to 12.5 million. These accounted for 21 percent of individual devices on the network, according to the company.
"Video has become an essential part of everyday digital life for Filipinos, and our customers expect their mobile network to perform consistently wherever they go. This latest recognition from Ookla affirms that our network investments are translating into meaningful improvements in customer experience, and I encourage everyone to see the difference by streaming with Smart," Lloyd R. Manaloto, Smart first vice president and officer-in-charge, said.
Smart said the network improvements support PLDT Group's efforts to provide digital services and contribute to the country's digitalization agenda.
