- The government has announced the first increase in compensation rates for water service failures in 25 years, effective from July 2.
- Households in England will see compensation payments from water firms increase tenfold for issues such as low pressure, supply disruptions, or sewer flooding.
- Severe problems like flooding will now be compensated up to £2,000, while consistent low water pressure will automatically trigger payments of up to £250.
- This reform aims to better compensate customers for poor service and align payments with inflation, addressing public anger over the water sector's performance.
- The move is part of broader government efforts to reform the water industry, which include strengthening regulation and tackling sewage pollution.
IN FULL
