Why airline refused refund to widow over late husband’s ticket

• Ryanair initially denied Yvonne Shields a full refund for flight tickets purchased by her late husband, Colin Shields.
• Colin Shields, who was tetraplegic, had booked flights from Edinburgh to Venice for himself and two carers to attend a power-chair football match before his death in April.
• The airline told Ms Shields they needed to speak to the original booker, despite being informed of Mr Shields’ death and seeing a death certificate.
• Ryanair later confirmed that a refund of £257.58 for Mr Shields' ticket was issued
• The airline said the 'incorrect' advice given to Ms Shields was “regrettable” and added their customer service department would assist her in correcting the error and processing the full refund.

IN FULL

Ryanair refuses widow refund for husband’s carers’ flights after he died before taking the trip