A printing vendor is defended online after a customer complained about a wedding card error she allegedly approved before printing.
A Malaysian woman has faced a wave of online criticism after publicly shaming a printing vendor for a mistake on her wedding invitations, despite having personally approved the final draft.
The dispute gained traction on Threads after the disgruntled customer voiced her frustration over a typo in her mother’s name, which was allegedly changed from ‘Binti’ (daughter of) to ‘Bin’ (son of).
“Don’t tell me the vendor cannot think logically. Who puts ‘Bin’ in a mother’s name?” she said, suggesting the printer should have spotted the gender-inappropriate prefix.
In a couple of screenshots released by the customer, the vendor clarified that the details used were an exact match of the information the customer had submitted via a Google Form.
The vendor emphasised that a digital draft had been sent to the woman for verification before the project moved to the press.
“In the form, we highlighted that information must be filled in carefully to avoid mistakes, though corrections can still be made during the draft stage,” the vendor said.
Despite the evidence, the woman maintained that the vendor bore the responsibility to cross-check the details for logical errors. The vendor stood her ground, reminding the customer of the industry-standard protocol regarding final approvals.
“We are not responsible for any spelling errors or other mistakes once the design has entered the printing queue.
“For your order, we proceeded with printing only after you gave the green light,” the vendor stated.
Social media users were quick to leap to the printer’s defence, pointing out that the onus of proofreading lies with the client.
“It’s your mistake. Don’t place 100% of the blame on the seller when you provided the details. The seller only followed instructions and even sent you a draft first,” one user said.
Another commentator was more blunt: “It’s your fault. Check before proceeding. You are paying for a printing service, not for a proofreading service.”
