
Serene Lau
Sharing is caring, here’s a quick POV from customer service. Click in 👇!

Rude wake-up call in Ximending: My worst bus experience in Taiwan
During my trip to Ximending, Taiwan, I had a disappointing experience with the local bus service. I was trying to buy a bus ticket and asked the driver politely for the price. To my surprise, he replied in a very rude...

Why basic customer service still matters in a high-tech world?
The incident happened again but this time it is my boyfriend’s story. He recently visited Taiwan. He had an unpleasant experience at a convenience store involving the use of a Touch ‘n Go card. As a tourist unfamiliar...

Everyone deserves respect, whether poor or rich
A woman strolled through The Gardens Mall with a bright smile on her face, her eyes sparkling with excitement. She had been looking forward to this day for months, the day she would finally buy the designer handbag she...

Customer or not, everyone deserves respect
A few days ago, something upsetting happened to my dad back in our hometown in Sarawak. He had just finished a meeting with a client in the town area and urgently needed to use the toilet. Since he was nearby, he walked...

